General Terms and Conditions of Sale (GTC)
Last updated: 21/04/2025
Site : www.firefightshop.com
Business : FIREFIGHTGROUP SL
Address : Ronda de Narcis Monturiol, 7 y 9, Edificio Tecnoparq, Oficina PP 101, 46980 Paterna, Valencia, Spain
CIF: B19396589
Customer contact: contact@firefightshop.com

1. Purpose

These General Terms and Conditions of Sale govern the sales of products offered on the website www.firefightshop.com by the company FIREFIGHTGROUP SL to consumers and professionals located in the European Union.

2. Products

The products offered for sale are those described on the website. Each product description specifies the essential characteristics. Photographs are for illustrative purposes only.

3. Price

The prices shown are in euros (€), inclusive of all taxes (TTC), excluding delivery charges.
FIREFIGHTGROUP SL reserves the right to change its prices at any time. Products are billed based on the rates in effect at the time of the order.

4. Orders

The customer validates their order after filling their basket and accepting these Terms and Conditions.
Every order implies an obligation to pay.
A confirmation email summarizing the order will be sent.

5. Payment

Payment is made by credit card, PayPal or any other secure method offered on the site.
Transactions are processed through certified service providers. No banking data is stored. by FIREFIGHTGROUP SL.

6. Delivery

Areas served: Europe
Delivery times are estimated between 3 to 10 business days depending on the country.
Delivery costs are shown before order confirmation.
In case of delay or loss, the customer can contact our customer service.

7. Right of withdrawal (private customers)

In accordance with European Directive 2011/83/EU, the customer has a period of 14 calendar days from the date of receipt to exercise their right of withdrawal.
To do this, simply inform FIREFIGHTGROUP SL by email at contact@firefightshop.com.

Products must be returned in their original condition, at the customer's expense.
The refund will be issued within 14 days of receiving the return.

8. Guarantees

The products benefit from the legal guarantees of conformity (EU Directive 2019/771) and against hidden defects.
In case of a defect, contact our customer service department with supporting photos.

8 bis.Hygiene and health products

As a health and hygiene protection measure, Some products cannot be returned, exchanged, or refunded., in accordance with Article 16 of Directive 2011/83/EU on consumer rights.

This includes, but is not limited to:

• Disinfecting wipes
  
• Decontaminating shampoo
  
• Hydrating lozenges
  
• Personal protective equipment (gloves, masks, etc.)
  
• First aid products
  
• Any sealed hygiene product, once it has been opened or used
  

These articles They are neither returnable nor exchangeable., except in the case of a proven defect reported upon receipt.

9. Responsibility

FIREFIGHTGROUP SL cannot be held responsible for indirect damages resulting from misuse of products or interruption of site service.

10. Personal data

The data collected during the ordering process is necessary for its processing. It is processed in accordance with the GDPR.
For more information, please see our Privacy Policy.

11. Disputes

In the event of a dispute, the customer may:

• contact our customer service
  
• use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr
  
  

In the absence of an amicable solution, disputes will fall under the jurisdiction of the competent Spanish court.