Privacy Policy

Last updated: 21/04/2025

Welcome to www.firefightshop.com, the e-commerce site of FIREFIGHTGROUP SL, dedicated to the retail sale of equipment and tools for firefighters across Europe.

Protecting your personal data is a priority for us. This policy informs you transparently about how we collect, use, and protect your personal data.

Legal information

Data controller:
FIREFIGHTGROUP SL
Ronda de Narcis Monturiol, 7 and 9,
Edificio Tecnoparq, Office PP 101
46980, Paterna, Valencia, Spain
CIF: B19396589
Email: contact@firefightshop.com

Data collected

We collect the following data when you browse or make purchases on the site:

• Identification data: name, surname, postal address, email, telephone
  

• Connection details: IP address, browser type, pages viewed
  

• Order and payment details: Purchase history, payment method (bank details are processed via secure providers and are never stored by us)
  

• Communication data: exchanges via our contact form or by email
  
  

Purposes of processing

Your data is used for:

• Manage your orders and deliveries
  

• Providing customer service and managing returns
  

• Respond to your requests via the contact form
  

• Sending you marketing communications (if you have consented)
  

• Securing our site and preventing fraud
  

• Comply with our legal obligations
  
  

Data sharing

Your personal data may be shared with:

• Our logistics and payment providers
  

• Our technical partners (hosting provider, email service provider, etc.)
  

• The competent authorities, upon legal request
  
  

Data transfer outside the EU

In the event that some of our service providers are located outside the European Economic Area (EEA), we ensure that they offer equivalent guarantees (standard contractual clauses, suitability decision, etc.).

Shelf life

• Customer data: 5 years after the last interaction
  

• Billing data: 10 years (legal obligation)
  

• Cookies: up to 13 months

Your rights

In accordance with the GDPR, you have the following rights:

• Right of access, rectification, erasure
  

• Right to object and to limit processing
  

• Right to portability
  

• Right to withdraw your consent at any time
  

• Right to lodge a complaint with theAEPD (Agencia Española de Protection de Datas)
  
  

To exercise your rights, write to us at: contact@firefightshop.com

Cookies

We use cookies to improve your user experience and analyze our traffic. For more information, please see our Cookie Policy.