What are the processing and delivery times?
Orders are prepared under 2 to 4 business days after payment has been validated.
Delivery times then vary depending on the product and the shipping location:
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France & Europe : on average 5 to 10 business days
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International : on average 10 to 20 business days
These deadlines may exceptionally be extended during periods of high activity or during customs checks.
Do you ship internationally?
Yes. FireFightShop delivers to France, Europe and internationally.
Delivery times and costs are automatically calculated when placing your order, depending on your country.
Will I receive a tracking number?
Yes.
A tracking number is sent to you by email as soon as your order is shipped.
If you do not receive anything under 5 business days after your order, Contact us at: sav@firefightshop.com
One item is missing from my order, is that normal?
Yes, that can happen.
Some products may be shipped separately, especially if they come from different warehouses or suppliers.
In this case, you will receive several packages, sometimes a few days apart (you will be assigned two or more tracking numbers).
If an item appears to be missing after full receipt, please contact our customer service department.
I received a damaged item, what should I do?
We are sincerely sorry.
Thank you for contacting us within 48 hours of receipt, by sending:
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a photo of the damaged product
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your order number
sav@firefightshop.com
We will quickly offer you a solution (replacement or refund).
Where are you located?
FireFightShop is a Spanish company, managed from Spain.
Customer service and order management are based in France..
I haven't received my order yet, what should I do?
If your order exceeds the stated delivery time:
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Check your confirmation email and your tracking
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Check the package's progress via the tracking link.
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If the delay seems unusual, please contact us: sav@firefightshop.com
⚠️ International deliveries can sometimes be delayed by customs services, beyond our control.
Do you offer refunds?
Yes.
You have a 30-day period after receipt To request a refund, subject to the following conditions:
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the product is not used
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in his original packaging
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And not on sale (except for defects)
For any inquiries, please contact our customer service department: sav@firefightshop.com
For more details, see our refund policy available on the website.